We offer Instant Counselling Support specifically designed for overwhelmed uni students.
University is hard enough without unexpected illness, mental health struggles, or personal tragedy getting in the way. If you are a Monash University student facing a short-term setback, you do not have to handle it alone.
Whether you are dealing with anxiety, depression, sudden illness, grief, or trauma, you may be eligible for an extension with Special Consideration. To access this support, the university requires specific, professional documentation that clearly outlines how your ability to study has been impacted.
That is where we come in. We provide the professional counselling support you need, along with the supporting letters required by Monash.
Need help with the Monash Special Consideration form? We’ll help you plan the right evidence and next steps.
University is hard enough without unexpected illness, mental health struggles, or personal tragedy getting in the way. If you are a Monash University student facing a short-term setback, you do not have to handle it alone.
Whether you are dealing with anxiety, depression, sudden illness, grief, or trauma, you may be eligible for an extension with Special Consideration. To access this support, the university requires specific, professional documentation that clearly outlines how your ability to study has been impacted.
That is where we come in. We provide the professional counselling support you need, along with the supporting letters required by Monash.
Need help with the Monash Special Consideration form? We’ll help you plan the right evidence and next steps.
Monash can verify all documentation under the Student Academic Integrity Procedure and will report any suspected fraud to Academic and general misconduct.
You’re responsible for making sure that the documents you supply to us are genuine, accurate and complete. Penalties for submitting a forged, altered or falsified document can include exclusion from the University, a fine of up to AUD $1,000 and a permanent record in Monash systems.
Monash has strict guidelines for what counts as valid documentation. A simple note isn’t enough. Our counsellors include former Special Consideration assessors who are experienced in navigating the Monash Special Consideration procedure.
You may qualify if exceptional circumstances beyond your control prevented you from completing an assessment.
We can document the mental health and functional impact when you have been affected by:
If your main issue is a physical illness, you will need evidence like a medical certificate from a doctor or medical clinic (for example a GP or hospital).
Special Consideration only gives you an extension for your assessment deadline, for instance resitting a test at a later date because you are sick and unable to complete it on the day. You cannot get an extension for an assessment that you’ve already submitted by the due date.
Yes. If our counsellor assesses that your level of distress is clinically significant and impacting your ability to complete assessments, we can document this in a practitioner certificate.
If you’re unable to access official documents to demonstrate your circumstances, such as a death certificate, this is completely understandable. In such cases, a statutory declaration combined with a letter of support from a counsellor is considered sufficient evidence under the Special Consideration guidelines. Our experienced counsellors can offer guidance on wording for statutory declarations to meet Special Consideration’s’ strict criteria.
Extensions are based purely on the dates within supporting documents relative to your due date. For instance, if your assessment is due on the 5th, and you have a practitioner certificate that says you were unfit for study from the 4th to the 7th, your new due date will be the 9th.
If Monash rejects your Special Consideration application, don’t panic — this is common, and there are clear next steps.
Forward us the rejection email
Send us Monash’s rejection email so we can review the reason they gave.
We check whether there’s a problem with the document
If there is an error or missing detail in the supporting document, we will amend it or provide supplementary clarifications as required.
If the document is sound, request a Stage 1 Review
If the supporting document is appropriate, we will advise you to reply to Monash and ask for a Stage 1 Review of the decision.
If Stage 1 is rejected, request Stage 2
If Monash rejects the Stage 1 Review, you can then request a Stage 2 Review.
If Stage 2 is rejected, request Stage 3
If needed, you can continue to a Stage 3 Review. We will guide you through each step.
If Special Consideration is approved late (for example, near the end of teaching period or after results are released), Monash can adjust your result and remove late penalties after the fact.
The key thing is don’t give up! Many applications are approved on review rather than the first submission. We’ll continue supporting you through each stage of the process.
Yes, these are different terms to describe the same process and application.
If your main issue is a physical illness, you will need evidence like a medical certificate from a doctor or medical clinic (for example a GP or hospital).
Special Consideration only gives you an extension for your assessment deadline, for instance resitting a test at a later date because you are sick and unable to complete it on the day. You cannot get an extension for an assessment that you’ve already submitted by the due date.
Yes. If our counsellor assesses that your level of distress is clinically significant and impacting your ability to complete assessments, we can document this in a practitioner certificate.
If you’re unable to access official documents to demonstrate your circumstances, such as a death certificate, this is completely understandable. In such cases, a statutory declaration combined with a letter of support from a counsellor is considered sufficient evidence under the Special Consideration guidelines. Our experienced counsellors can offer guidance on wording for statutory declarations to meet Special Consideration’s’ strict criteria.
Extensions are based purely on the dates within supporting documents relative to your due date. For instance, if your assessment is due on the 5th, and you have a medical certificate that says you were unfit for study from the 4th to the 7th, your new due date will be the 9th.
If Monash rejects your Special Consideration application, don’t panic — this is common, and there are clear next steps.
Forward us the rejection email
Send us Monash’s rejection email so we can review the reason they gave.
We check whether there’s a problem with the document
If there is an error or missing detail in the supporting document, we will amend it or provide supplementary clarifications as required.
If the document is sound, request a Stage 1 Review
If the supporting document is appropriate, we will advise you to reply to Monash and ask for a Stage 1 Review of the decision.
If Stage 1 is rejected, request Stage 2
If Monash rejects the Stage 1 Review, you can then request a Stage 2 Review.
If Stage 2 is rejected, request Stage 3
If needed, you can continue to a Stage 3 Review. We will guide you through each step.
If Special Consideration is approved late (for example, near the end of teaching period or after results are released), Monash can adjust your result and remove late penalties after the fact.
The key thing: don’t give up! Many applications are approved on review rather than the first submission. We’ll continue supporting you through each stage of the process.
Yes, these are different terms to describe the same process and application.
If you have any questions or feel unsure, just fill out our contact form and someone will be in touch.
Select a time that suits you (Telehealth available).
A confidential, non-judgmental session to discuss your circumstances and the impact on your study.
If deemed appropriate by the counsellor, we will issue an official letter of support following your session.
Complete your application via Monash’s portal before the submission deadline.
Disclaimer: Approval of Special Circumstances is at Monash University’s discretion. We provide documentation to support your application. The final decision rests with the University.
