Instant Counselling specialises in working with university students. Non‑students are welcome, but will not be eligible for the student discount.
Yes. No one should miss out on support because of financial hardship.
While standard fees apply for most clients, we offer a limited number of reduced‑fee appointments for those experiencing significant financial difficulty. These are allocated based on need and availability. If a reduced fee would make counselling accessible for you, please reach out so we can discuss your situation.
No. Instant Counselling is a fully independent private practice.
However, if you choose to submit supporting documentation (e.g. special consideration) from us, then your university will be aware that you’ve accessed our services. This is always your decision.
This is incredibly common — and you’re not alone. Many students minimise their own distress or feel guilty asking for help. If something has impacted your ability to study, it’s worth discussing. My approach is practical, non-judgmental, and grounded in real-world university systems.
Appointments are available Monday to Friday, 9:00am–5:00pm
If you require after‑hours support, you’re welcome to submit a request through the contact form. Availability is limited, but requests are considered where possible.
A FREE short PDF with 5 simple exercises any student can do when they’re overwhelmed (before class, after an email from the uni, before an assessment).
Counselling can be highly effective, but like any health intervention, complex issues usually require time to see meaningful and lasting change.
A minimum of six sessions is recommended to properly assess whether counselling is right for you and to begin therapeutic work in a structured way. Some concerns resolve more quickly; others benefit from longer‑term support.
Your personal information held by us is governed by the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Victoria).
Information you disclose to your counsellor during a session is recorded as clinical session notes. These form part of the professional records that counsellors are required to keep. Session notes are kept confidential in accordance with the Australian Counselling Association (ACA) Code of Ethics and are not shared with third parties, except in the limited circumstances outlined below.
Confidentiality may be broken if:
In these situations, safety and legal obligations override confidentiality.
The full Instant Counselling cancellation policy can be found under the Terms & Conditions.
Please ensure you have:
You don’t need to prepare anything specific — just bring an open mind. We’ll take things at your pace.
Please note that we do not accept matters connected to Family Court/Family Law proceedings. We cannot provide counselling for Family Court purposes, write reports or letters, complete affidavits, communicate with lawyers about proceedings, or attend court.
